Refund Policy
Last updated: January 4, 2026 | Effective: January 4, 2026
At PowerPost, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds and cancellations.
14-Day Money-Back Guarantee
If you are a first-time subscriber and are dissatisfied with PowerPost for any reason, you may request a refund within 14 days of your initial subscription purchase.
How it works: If you have used any credits during your subscription, the refund will be prorated based on your usage. The value of consumed credits will be deducted from your refund amount. If you haven't used any credits, you'll receive a full refund.
To request a refund, simply contact us at hello@powerpost.ai with your account email address and we will process your refund promptly.
Subscription Cancellation
You may cancel your subscription at any time through your Account settings.
Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will retain full access to all features until your billing period ends
- No further charges will be made after your current billing period
- Unused credits will expire at the end of your billing period
What Is Refundable
- First-Time Subscribers: Full refund within 14 days of initial subscription
- Failed Generations: Credits are automatically refunded to your account if a generation fails due to a system error
- Billing Errors: Any accidental or erroneous charges will be refunded in full
- Extended Outages: We may provide refunds or credits for significant service disruptions at our discretion
What Is Not Refundable
- Used Credits: Credits that have been consumed for content generation are non-refundable
- Partial Billing Periods: We do not provide prorated refunds for unused portions of a billing period after the 14-day guarantee window
- Subscription Renewals: Refunds are not provided for renewal charges if you forget to cancel before your billing date
How to Request a Refund
To request a refund:
- Email us at hello@powerpost.ai with the subject line "Refund Request"
- Include the email address associated with your PowerPost account
- Briefly describe the reason for your refund request (optional but helpful)
We aim to process all refund requests within 5-7 business days. Refunds will be issued to the original payment method.
Exceptional Circumstances
We understand that exceptional circumstances may arise. If you have a situation not covered by this policy, please contact our support team. We review requests on a case-by-case basis and strive to find a fair resolution.
Payment Processing
All payments and refunds are processed through our payment partner, Paddle, who acts as our Merchant of Record. Paddle handles all billing, refunds, and payment disputes in accordance with their policies and applicable regulations.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Related Policies
This Refund Policy is part of our Terms of Service. For information about how we handle your data, please see our Privacy Policy.