Refund Policy
Last updated: February 24, 2026 | Effective: February 24, 2026
At PowerPost, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds.
14-Day Money-Back Guarantee
If you are a first-time purchaser and are dissatisfied with PowerPost for any reason, you may request a refund within 14 days of your first credit pack purchase.
How it works: If you have used any credits from your purchase, the refund will be prorated based on your usage. The value of consumed credits will be deducted from your refund amount. If you haven't used any credits, you'll receive a full refund.
To request a refund, simply contact us at hello@powerpost.ai with your account email address and we will process your refund promptly.
Credit Pack Purchases
PowerPost uses a pay-as-you-go model. You purchase credit packs and use credits to generate and publish content. Credits never expire.
Important details:
- All credit pack purchases are one-time payments with no recurring charges
- Purchased credits are added to your account immediately and never expire
- You can purchase additional credit packs at any time
What Is Refundable
- First-Time Purchases: Full refund within 14 days of your first credit pack purchase
- Failed Generations: Credits are automatically refunded to your account if a generation fails due to a system error
- Billing Errors: Any accidental or erroneous charges will be refunded in full
- Extended Outages: We may provide refunds or credits for significant service disruptions at our discretion
What Is Not Refundable
- Used Credits: Credits that have been consumed for content generation are non-refundable
- Subsequent Purchases: Refunds for credit packs purchased after your first purchase are provided at our discretion on a case-by-case basis
How to Request a Refund
To request a refund:
- Email us at hello@powerpost.ai with the subject line "Refund Request"
- Include the email address associated with your PowerPost account
- Briefly describe the reason for your refund request (optional but helpful)
We aim to process all refund requests within 5-7 business days. Refunds will be issued to the original payment method.
Exceptional Circumstances
We understand that exceptional circumstances may arise. If you have a situation not covered by this policy, please contact our support team. We review requests on a case-by-case basis and strive to find a fair resolution.
Payment Processing
All payments and refunds are processed through our payment partner, Paddle, who acts as our Merchant of Record. Paddle handles all billing, refunds, and payment disputes in accordance with their policies and applicable regulations.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Related Policies
This Refund Policy is part of our Terms of Service. For information about how we handle your data, please see our Privacy Policy.